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Dear Prudence Hoover

Dear Prudence Shops are women’s clothing boutiques located in Grand Rapids Michigan, Northville Michigan, Hoover Alabama at Patton Creek, and Birmingham Alabama at The Summit and online!


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Disappointing Customer Service
Christi Martin

My character was questioned today and I’m having difficulty letting it go. I’ve spent thousands of $ over the years shopping locally with Dear Prudence. Today I returned a dress still wrapped up with the tags. Yes, the tag was cut but I never wore the dress. I even tried to show the owner pictures from the weekend that I never wore the dress. She wasn’t having it. She is the owner and the buck stops with her. I get it, but to be so hateful and ruthless and show no grace what so ever was actually very gross. I’m an educator so I understand the need for rules. I understand there are some very dishonest people out there, but I’m not one of them, and if I treated parents the way she treated me, I’d be out of a job. I LOVE shopping locally but can’t say enough about how horrible my experience was today, so unfortunately, I will not be going back. It’s not even about the money it’s about morals (I DID NOT wear the dress), it’s about customer service, it’s about treating people the way you’d like to be treated. Be very, very careful when dealing with this store and particularly the owner. She is not kind. I do believe in karma.